The problem
Shipment operations ran across three separate systems and a pile of spreadsheets. The status of the same shipment looked different in each system, and a customer enquiry took an average of two hours to answer.
Our approach
- Two weeks of on-site discovery and process mapping with the operations team
- An event-driven core service acting as the single source of truth
- A mobile client for drivers that works offline
- A real-time shipment tracking portal open to customers
The result
Shipment status is now managed in one place, customer enquiries moved to a self-service portal, and the operations team has more time for planning.
