The problem
Technicians worked in basements and rural areas, noting work orders on paper and entering them into the system back at the office in the evening. Data loss and delays were chronic.
Our approach
- An offline-first local database with conflict resolution
- Photo-based fault records and digital customer signatures
- Staged background sync once connectivity returns
- Performance optimisation for low-end devices
The result
Work orders are closed on site immediately and evening data entry is gone. Records are archived together with photos and signatures.
