Delete Your FamSinyal Account and Data
You can permanently delete your FamSinyal account and all associated family data at any time. There are two ways to do it.
1. From inside the app (recommended)
- Open the FamSinyal app.
- Go to the Settings tab.
- Tap Delete my account and data.
- Read the warning on the confirmation screen and confirm.
This screen is always available, even if you have no subscription, and is never behind a paywall.
After you confirm, your account is closed immediately, paired devices are disconnected and data collection stops.
2. By email
If you cannot access the app — you lost your phone, uninstalled it, and so on — you can request deletion by email.
- Address: kvkk@hulaguhanlabs.com.tr
- Subject: FamSinyal account and data deletion request
- Body: the email address registered to your account and your name
For security, the request must be sent from the email address registered to your account. We cannot process requests from a different address because we cannot verify your identity.
Your request is completed free of charge within 30 days at the latest, and we confirm this to you in writing.
3. Removing a single child device
If you do not want to delete the whole account but only stop tracking one device: Settings → Devices → select the device → Remove device. Location history and activity data for that device are deleted within 30 days; your account and other devices are unaffected.
4. What is deleted, and how quickly?
Once a deletion request is received your account is closed immediately and the data is permanently deleted within 30 days at the latest.
| Data | What happens |
|---|---|
| Account information (email, name, password hash) | Permanently deleted |
| Family, memberships and roles | Permanently deleted |
| Paired child devices and consent records | Pairing removed, records deleted |
| Location records | Permanently deleted |
| SOS / “I'm safe” events and push tokens | Permanently deleted |
| Optional profile fields (phone, relationship, avatar) | Permanently deleted |
| Records we are legally required to keep (e.g. transaction/invoice records) | Retained for the period prescribed by law |
| The deletion request record itself | Kept for up to 12 months as evidence that the request was fulfilled |
Uninstalling the app on its own does not delete your data — use one of the routes above.
5. Can deletion be undone?
No. Once the deletion is confirmed the data cannot be recovered. We recommend exporting anything you want to keep from the app before you start.
6. Cancel your subscription separately
Deleting your account does not automatically cancel a subscription started through the app store. To stop being charged you must also cancel it in Google Play → Subscriptions or, on iOS, Settings → Apple Account → Subscriptions.
7. Withdrawing consent without deleting
If you only want to stop location tracking without deleting your account, revoke the location permission in your device settings, or turn off sharing in the app. Tracking stops and your account stays open. Location records are in any case kept for at most 30 days and then deleted automatically.
8. Need help?
If you run into trouble with deletion, write to destek@hulaguhanlabs.com.tr; we reply within one business day. See also our Privacy Policy.